iata ticketing executive
- Tourism
- Newbury
- £22k - 25k per year
- Permanent
- EK28143
- 27 Jan 2012
- New Frontiers
- More Jobs from this Recruiter
Permanent IATA Ticketing Executive
£22-25k
Berkshire
Ticketing Executive
New Frontiers are now supporting our client who is looking to recruit an experienced IATA Ticketing Executive to join their friendly team, based inBerkshirewith a professional and friendly working environment.
As a Ticketing Executive you will undertake an array of tasks & responsibilities:
- Making sure that clients are aware of any flight changes and that the Reservation system is updated to reflect changes
- Re-issuing, VMPD’s, MPD’s, ADM’s and an understanding of net contracts, IT/BT net tickets and published fares issuing group tickets and balancing BSP ready for payment
- Handle special flight requests e.g. in flight meal requests or wheelchair assistance
- Handle incoming calls from passengers who call in with general flight enquiries or with flights booked, whilst delivering an exceptional customer experience on each call
- Assist with handling any flight cancellations, refunds or amendments
- Assist with processing Booking Forms and ensure all flight details are accurate
- Have an understanding of flight contracts, airline contacts, fares and classes
- To communicate relevant flight information to other departments as required
- To liaise with passengers regarding their flight details when required
- To assist with other flights & ticketing department responsibilities when required
- To assist other departments as and when requested to do so
Ticketing Executive Skill attributes:
- Experience of working to high level of accuracy with an eye for detail
- Proven ticketing experience and an understanding of airline contracts
- Good communication skills to all levels of staff and management
- Attention to detail, with a high level of accuracy
- Must be able to remain clam and patient under pressure
- Knowledge of GDS Ticketing on either Worldspan, Galileo, Sabre or Amadeus
- Ability to work to strict deadlines and priorities
For a fully confidential Application on this Ticketing Executive Job, please contact Elena.
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